Big Boy Moving and Storage

This company is unprofessional. The movers were not movers; they were friends of the owner. The movers were constantly on their cell phones and taking very long breaks. They were rude and yelled at my mother. They threatened to take her stuff if she did not pay for an extra hour, when it should have been done in less time. Worst of all, they broke a custom cut glass tabletop worth $450 and refused to take responsibility. The owner sided with his movers and said he would not replace the glass. I opened a complaint with the local Broward County Better Business Bureau and still the owner refused to take responsibility. They do not care about customer satisfaction. My advice, do not use these movers. Do you research and find someone reputable and professional. So the move cost an extra $450 which is what we have to pay to replace the broken glass.   .

Service cost: $970

Moving is never easy and tends to become a stressful task. My first mistake was to go on line on . On a website stating moving quotes.
I submitted the requested information on this website. This lead to so many calls to my cell I actually considered CHANGING MY CELL PHONE Number!
I finally spoke to the only estimator that treaded me like a human being and wasn't trying to sell or push something on me.
Liz over at BIG BOY Moving and Storage. She explained to me the value differences between brokers and carriers which was all very intriguing considering all the other quotes I recieved and the range of price difference ! Big Boy Moving relieved that
Moving stress and I got excited about my new place and moving again. I gave them four out of five stars . Because I know I had a 48 hour window for pick up and I really preferred Tuesday instead of Wednesday and they came on Wednesday. Other than that Mike and Steve did a fantastic Job packing and loading all of my household items and using extreme care with my boxes. So overall yes I would recommend big boy moving in storage.

Service cost: $750

If being overcharged would have been the only thing that went wrong, I could have eventually gotten over it. But I have never experienced such terrible and consistently awful service from a company. Here are some examples of what we have endured:
1.At time of pick-up movers privately asked if we could pay them their tip (instead of giving it to the driver) so they would be sure to receive it. This was really unprofessional and an awkward interaction.
2.39" Vizio flat screen was wrapped by movers and placed in the "free" crate we were granted in the estimate..and then it was left off the manifest (stolen)
3.Rubbermaid containers were apparently rummaged through as a $250 cordless speaker disappeared as well (stolen)
4.1 of 4 wheels missing from bed frame
5.Lamp broken and unusable
6.Entertainment center broken and unusable
7.Mirror broken
8.Dining table severely scratched
9.Calls are not returned from customer service (Melissa)
10.Customer service representatives are rude (Connie)
11.During the initial down-payment process, I had to provide a copy of my credit card and drivers license. I provided this on 4/26/16. Fraudulent credit card charges from California ensued within 2 weeks. Coincidence..maybe.
12.Upon delivery we could not use a credit card or a check and could only give the driver a money order from the US Post Office. The movers requested more money in order to bring the items upstairs. I was told that the first flight of stairs was included, but apparently on 7 steps were included. After being overcharged almost $1000, we were not paying another cent. Hence, the truck was unloaded on the curb.
13.Several times during this process there were different company names involved (Big Boy Moving & Storage, David and Goliath Moving, Swift Moving Systems, Swift Moving Van Lines)

Summary:
Overcharged $956.87
Truck unloaded on curb and inventory not taken to the apartment
Almost every piece of furniture broken or damaged
2 items of significant value stolen (TV and speaker)
Unprofessional customer service.

Service cost: $2700

My total cost doubled by the end of it all with no warning!

Worst customer service ever! Melissa screamed (literally) at me for trying to get her to remove 2 charges that were put on by mistake, THEIR MISTAKE! They added apartment stairs which I don't have as it was being delivered to a house. I was also told I would get free tv crating and they charged me for that as well.

Maganger James, NEVER returns calls or does what he says he will.

At pick up, the driver was incredibly rude and also very difficult to understand when he spoke.

I found it suspicious that several company names were used while working with them. Initially it was David & Goliath moving and then it was Big Boy Moving and storage and at delivery it is Jordan River Moving Company.

Overall This company is fraudulent! Do not use them!

Service cost: $6689

I have moved 7 times in the past 11 years and this move was a NIGHTMARE. I hired All American moving and got a quote with them on the phone and some how a truck with a different name showed up at my door: big boys moving. All of my paper work had big boys moving written on it even though I never hired that company. This joke of a company showed up at my door after I had already put the $600 down payment so I was stuck. For starters they changed the move day 24 hrs before the move and my husband lost 2 days of work as a result. But fine. I forgave that. On moving day mover walked in the door and said I owed them 700 more than the quote in his hand. He said if I want my stuff packed professionally then it would be 700 more and that it had to be cash. (I'm not sure why I would hire movers to move my stuff unprofessionally when I can do that on my own.) After 2 hours of phone calls and arguments they agreed to do it for originally qouted price but made me sign a paper that said if any glass broke they were not responsible since I refused the professional packing. The driver was very angry and was arguing with the salesman and his supervisor because he didn't want to honor the quote even though I heard them tell him to honor it. My guess is the 700 was his cut!! I then watched them pack my stuff in ways I have never seen movers handle my stuff ever before. It was devistating to watch. When the mover was leaving he let me know that my stuff would be going 5 hours south to miami for a few days and would get switched to a new truck before it made its way back up to me in Virginia. Nice. A few days later when my stuff arrived at the new location, the driver started by saying I owed him an extra $120 because he could not pull his truck up to my street. (So they are also incompetent drivers who can't even drive their own trucks.) After arguing with the salesman and supervisor on the phone, they let me know that they would wave the fee out of the goodness of their hearts. Finally I thought it would be over but no, the driver threw a fit and said he didn't care what any of them said, he wanted the $120 and it had to be cash or else he would leave all my furniture in the middle of the street. He was shouting like a maniac and harassing the neighbors (who I did not even know) so I called the cops. When the cops arrived I said to him in front of the cops, that I didn't even care about the $120, that he could gladly have it if he just gives me my furniture and leaves. I was so done. I told him I'd call the office and make the payment with my credit card. He again went ballistic and said it had to be cash. I told him he was being sketchy and the cop agreed. He finally told me not to worry about the money and that he'd move the stuff. He didn't want my credit card payment. If it wasn't cash he wasn't interested. He started unloading the truck and the cop stayed because the man looked angry and I was frightened to be with him alone. He then proceeded to literally SLAM my furniture onto the road. He was throwing my nightstands face down on to the road. I was horrified so I took out my camera and started recording everything. He walked over and asked me if I was filming him then refused to work and went and sat in his truck for 30 mins. The cop told him if he wasn't moving my furniture he had leave because he was blocking our entire road off. And he threw a fit about me recording. He finally decided to keep working. They didn't finish till past 11 pm. And he was insulting and laughing and making a mockery of it the entire time. Best of all he broke the majority of my furniture. I am beyond devestated. They tore my mattress, broke my bed, broke my daughters dresser, and left tape marks and dings all over my coffee tables and end tables. I am horrified. Not to mention how rude and unprofessional the supervisor was on the phone. She does not let you speak and keeps talking and cutting you off and was very insulting and belittling. I will see them in court!! RUN! ZERO STARS!!

Service cost: $2800

Pros- very nice people doing the actual move.

Cons- read the fine print on your contract--- these things will happen.

Extra charges for a long carry -my neighbor said she did not care if her house was blocked by the semi but movers said they could not legally park there and therefore I got charged for a long carry.

-it took a month to get my things.

-multiple things were broken- I am in the process of filing a claim.

-I got pressured to move early to accommodate the mover's schedule.

I would not use this company again. I would sell what I could and do the move myself.

Service cost: $3792

Stay away from this company. They pull last minute stunts that are beneficial to them but cost the customer additional monies. You have no option but to pay the monies or they won't deliver your things. The owner doesn't even have the courtesy to reply to any phone calls or correspondence. The claim for the broken items was never settled. Their delivery men were rude and lazy. My people basically unloaded the truck. They were 13 hours late in arriving at the destination claiming every couple of hours that they would be there shortly. How they stayed in business this long is beyond me. No conscience people.

Move size: Partial Move Service cost: $4448

I made moving arrangements a month in advance with Best Price Moving and Storage who told last minute they were not available for the day of the move and that someone else would be picking up my stuff. When Big Boy Moving and Storage came to pick up my stuff, they charged me $180 extra for stairs, which was something that was already worked out with Best Price Moving and Storage- I told them the amount of stairs I had and he gave me a price accordingly and now this new company decided to charge me extra. I paid it because I needed to get out of the apartment and moved that day and then I planned on calling the company to explain the situation and have them charge me less for the delivery portion to compensate for the extra amount charged, They said how do we know you didn't make a deal with the driver. What kind of company is this that they don't honor their customers because they are concerned about shady deals like that. I waited 2 weeks for someone to respond to my phone call about getting my stuff back, I honestly didn't know if I would even see my stuff again and if this was a scam and I needed to file a police report. Best Price Moving and Storage wouldn't help me with anyone of this. I made plans with them, they contracted my job out to someone who would do it cheaper and took no responsibility. That is a scam. My stuff arrived after another couple weeks broken and missing. The drivers made me pay them in cash and wouldn't let me see my stuff ahead of paying them which I knew was a bad situation but they had my stuff hostage. They also didn't warn me before taking my money that stuff was broken and that 5 boxes, a desk chair, a plastic tub full of pots/pans/kitchenware was missing. I should have called the cops to be there. Additionally one of the boxes had a mix of mine and another persons' stuff. They had clearly gone through our stuff and took out what was valuable and threw into this box what was not. I had a horrible experience with both places and would strongly recommend not using them.

Service cost: $1375

I contacted All-American Moving and Storage based on their quote for my move, and it was subcontracted to Big Boy Moving & Storage. They quoted my move for my truck and all my belongings for a little over $7000 from VA to WA. When they showed up, they packed up my stuff and then quoted me about double the price due to "more volume than anticipated" even though I had been very detailed with the original estimate. After speaking with their dispatcher and telling them to unpack my stuff, they agreed to $7800 for the whole move. I called the following day to ask why the truck-shipper hadn't shown up yet, and they told me (after they had shipped all of my belongings) that they don't ship vehicles. I had to jump through my butt to find a shipper last-minute because I was to report to a duty station 3000 miles away in a few days, and it costs more to do a last-minute shipment for a 6000 pound truck that is too wide to fit on most vehicle trailers. Also, I almost forgot to mention that the movers left a whole room of stuff for me to move alone with a little economy car, my wife, 2 month-old son, and 2 dogs. It was not fun, and completely avoidable had they done their job properly.
Once we arrived in WA, base housing was full, so the shippers held on to my stuff for a couple weeks extra..for $637, non-refundable and never negotiated.
Once my stuff was delivered, almost everything I owned was damaged, albeit most of it was cosmetically. I got estimates and took lots of pictures, as did the delivery drivers. The damages totaled around $8000. I filed all the claims exactly as they directed me to.
About 7 months (!) later, I received a claim resolution of $76. That is not a typo. $76. I am getting Navy Legal involved today, but no one is optimistic. This is only a small part of the story, not including things like how they destroyed my house in VA while unpacking to the point of needing a professional cleaner and a carpet company to repair their damages (which they refuse to compensate). They also lost my wife's elliptical exercise machine and loads of other things, which they won't compensate because their shipping papers were filled out so poorly that almost nothing was itemized unless I expressly required it (like my motorcycle, which they almost didn't even list). After I speak with Legal, I plan on going to the BBB about them, as well. They have cost me over $10k between damages and non-refundable charges that the Navy will not compensate me for. It also took months to get the weight tickets required for me to be compensated by the Navy for my move..with me calling them literally every day.
TL;DR : DO NOT UNDER ANY CIRCUMSTANCE LET THESE PEOPLE TOUCH ANYTHING YOU DON'T WANT BROKEN OR LOST. This company is malicious and opportunistic and uses underhanded and deceptive means to get as much money out of people as possible with no regard for their well-being. Absolutely no part of any interaction with them over the last year worked out as anything besides the worst-case scenario and their customer service is unprofessional and useless.

Move size: 3 Bedroom Home Service cost: $7800

I am the move in coordinator for a large senior living community. One of our new residents hired Big Boy moving and Storage to move her items from another state. I was verbally abused from the driver of the truck. Everyone who overheard the interaction was appalled. Even his co-worker stood there shocked. He was upset because I asked him to not block the drive, so ambulances could get in and out. He refused to move the truck at first and began yelling at me. If this is how they treat customers, people need to avoid this company at all costs.

Move size: 1 Bedroom Home Service cost: $3000

I would never use Big Boy Moving and Storage again.  My son moved from a 1 bedroom apt. in VA to NJ and the sales rep Liz quoted 395 cf. for the inventory I gave her.  The inventory DID NOT change, when the movers arrived they said it was closer to 600 cf.  This was an increase of $658.  You have the right to cancel at that point, but the contract states that you would lose your deposit, which was $629.  When you have to vacate an apt. in 3 days, you have no choice but to let them move the items.  They also brought a 75 ft. semi which added another $224 for a long carry.  An additional $75 was charged for using the elevator.  The mover took off 50 cf., and when I called Customer Service to complain about the increase, they try & make you feel like they did you a favor by taking off 50 cf.  We boxed up the TV ourselves which saved them time.  Customer Service is claiming they packed items for free, the only thing they did was take out the small glass top from the coffee table & wrapped it in a dirty blanket.  Customer Service is very rude, they took off $100 and told me to have a nice day.  Both reps I spoke with kept telling me I was being disrespectful to them & they ended our conversation.  The blankets used to wrap the furniture were dirty.  In the future, I will use a professional, big name moving company.  If you use Big Boy Moving and Storage, expect to pay MUCH more than the estimate you are given.

Service cost: $2802

Not only did 1/2 my boxes come kicked in n ripped open n w a lot broken including a antique hope chest that was my moms as a kid it had 2 legs broke but one was attached haphazardly to the wrong side ! Now I'm done empting all n there is a box of collectibles missing. I was spoken to meanly by ur workers rushed on all boxes coming off the truck, harassed by driver to tip both on pickup n delivery n he wanted to leave the garbage on my lawn. When packing the truck tossed my flat screen up to its spot on the truck. Over charged me on the shipping after I had signed a contract for a specific amount,,were over an hour showing up past the 2 hours given n after calling an saying be there in 5 min. Same on delivery..Would not wait for me to try n count n or look into any of the ripped kicked in boxes of which there was many..I want the missing box shipped by mail to me..N I want tracking n insurance..I have a family member who is a criminal lawyer and is ready n willing to go to bat 4 me..It will cost me nothing to sue you n win I was bullied n lied to. I spoke to big boys n they r the ones getting crap because of u all not the other way around n want to join in on the fact that I have a top shark lawyer all to willing to go to the mat for me n them against you. I will be your worst nightmare ever already posting on any site I can how horrible u r n will do so 4 as long as I can.

Service cost: $5000

This company is an absolute nightmare. Do not hire them. I dealt with a salesman named Mario on the phone who quoted me $3200 for a 2 bedroom 2 bathroom move from Michigan to California. He told me to put 30% down, 30% at the time of the move, and the rest at delivery. Wrong! The movers arrived at 8:30 p.m. (5 hours late), jacked up my price to $4800, and told me that I was supposed to pay half at the time of pick-up. I had to move for work and Mario told me that the average delivery for that distance is 7-10 days. It's been 2 weeks and i'm still sleeping on the floor. I contacted a customer service rep today who said that she has no estimated time of arrival and that they would call me when in route. Where are they now? Do not hire this company!

Service cost: $4800

If I could give 0 stars I would. WORST COMPANY EVER. Do not book this company, they are cheats.  I received a quote and signed a contract for a price regarding my move.  After the contract had been signed and deposit made, Big Boy contacted me and said "sorry, that price wasn't correct, you need to pay $800 more for the service".  They get you to sign an agreement, then jack up your price. They have terrible customer service and after I asked to speak with another rep regarding the increase, they haven't gotten back to me. They lie to get you to sign with them then won't stand by their own contract! Horrible.

Service cost: $2500

The Moving company being reviewed here is entitled “Big Boy Moving & Storage”, locate at 600 NE 185th Street Miami, FL 33179. This is simply the WORST service company you can ever deal with. Granted that sometimes, emergencies and unplanned events happened but that was not the case with me. And even then, there are ways of relating to the customer so that it is not what you say but how you say it.

When I was looking to move from New York to California, I searched and contacted moving companies via Internet. I then called some and finally settled with one entitled Eco Van Lines. As it turned out, this was just an agent like a broker who turned me over to another one.

Service cost: $502

I don't know how I missed these review sites but wish I had seen them. I have never worked with a company that cares less for their customers. This company has been nothing but false promises, extra fees and HORRIBLE customer service. They under estimated my load significantly, did not inform me that cash/check was needed AT pick up, straight lied to me about charges for my mirror and glass table and can take up to 21 days from your requested date of delivery to drop off your goods. Everything revolves around moving a full truck and their timeline. Zero care for customer receiving goods. Even with all of these mishaps what frustrated me the most was their blatant disregard to respond to email an voicemail. I asked for delivery and didn't hear anything so I called 4 days out and left messages and email. Then again two days out. Then called the day before on a different number and reached someone who hung up on me before I could reschedule the date of delivery! I feel completely scammed as though they said anything they could, to get my business. I warn anyone from believing what they say or dealing with their rude customer service. This company should not be allowed to operate. I feel for anyone who has to go through what I have gone through, and I still have not even received my goods. I pray things are not broken like many of the other reviews.

Move size: 2 Bedroom Home Service cost: $4600

Quoted us a reasonable price than the movers told us twice that. They took advantage of us because we had to move in a hurry because we're military. It took 21 days to recieve our furniture. Which we had to pack most of it ourselves. They went through our boxes and broke a lot of things. They lost the legs to my dining room table. Broke my washer and dryer, a couple of bookshelves and all our floor lamps. I'm not sure Esau what is missing yet because as they went through my boxes they put some of the wrong things back in the boxes. We found stuff that's not even ours in our boxes. The guys that dropped our stuff off we're extremely pleasant, helpful, and apologetic.

Move size: 4+ Bedroom Home Service cost: $12696

Please do not use this moving service under any circumstance. They showed up 3 days earlier than they were supposed to so I had to rush and pack. Of course when they loaded the truck they went up on the price. The guys were nice enough while they nickel and dimed me. It took me almost 6 weeks to get my belongings. They destroyed lots of my things. There was also lots of mold on my things that I had to throw out. It seems as though they had my boxes sitting out in the elements. My shelving unit was also destroyed and had to be thrown out.
After paying them so that they would take my belongings off of the truck they told me I had to pay more for steps that they did not have to use and they said that my apartment was more than 75 feet away so I'd have to pay more for that also. One worker did not want to bring my stuff in the building. The other worker who looked to be about 80 years old talked the other man into bringing everything in the building to the elevator. My son and I had to take everything to the second floor and to the apartment. I have bad hips and after doing this I was not able to walk for 3 days. They waited to come after 4:00 when they knew the office was closed. The driver was very rude and was yelling at me because I asked if he had a direct number for me to call. I didn't have time to look at reviews before using this company. That is one mistake I will not do in the future and definitely will not refer anyone to this company. They just see how much money they can get out of you with no regard for your belongings. Once again please DO NOT USE THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $2347